Wednesday, February 19, 2014

ADCOR DEFENSE: Forward with Poor Service

At SHOT Show media day I stopped at the ADCOR booth and took their "Range Day Challenge". It wasn't too bad of a setup. They strapped you into a decently constructed plate carrier (as far as I could tell) and had you shoot the targets while using their charging handle system. They then had you plink to 500 Yrds with a Horus Raptor on one of their setups; I guess to show accuracy...?  Two things. 

1.) Where were the plates in the vest? Those are a game changer for any weapon upgrade. So either they forgot the plates, or didn't bother lining them up or the charging handle is out of reach for some. Draw you own conclusions. Their system does maintain standard controls and, as I demonstrated, shows some improvement- you do not have to throw your face out of the way when you Big-Boy Stroke.

2.) 500 yards? With a 16X optic from Horus Vision? I can hit targets at 500 yrds off of carry handle. While the optic from Horus was very beautiful I would have liked to see them push out farther with it if they wanted to demonstrate the weapon's accuracy. 

So in summation, yes they had some decent innovations and I told them that at the time of filming. You all know me though, I pull no punches. Although their enhancements may be positive influences on the AR-15 platform I have not personally tested them. I will give ADCOR credit, they have a former combat veteran on staff that stands by the product (pictured in the video). I am assuming he is on the payroll but I will yield to his military credentials and allow them to speak for themselves- If he says its good kit then its good enough for me until I find otherwise. 

That said, I do not think we are ever going to know the answer to that question. There are several tenants that a company has to fulfill before I am willing to work with them. While ADCOR was on the mark with their product they failed miserably in the customer service side of affairs. While I do not intend to disclose any identities or air any of the recorded phone calls. I will say that in my post SHOT Show follow up that not all of the people I communicated with maintained professionalism. I am going to ask you, the reader/viewer, a very simple question. The same question I always ask when we talk about customer service:  If ADCOR is going to conduct themselves in such a manner to me- the one wielding power over a portion of the interweb. How are they going to treat you, the individual consumer?

In closing, the Horus representative that I spoke with was top notch.

Thanks for checking in everyone



1 comment:

  1. we need to hear the customer service story. Dude, you are such a tease

    ReplyDelete